Ankmax P64HG2 USB 4 HUB adapter Precautions for Use
1. The network speed not reaching 2.5GbE, the network interruptions or unresponsive network adapter during use.please do the following checks and analysis:
Cause Analysis 1:
When communicating at 2.5 Gbps, your modem, router, cable, laptop or tablet must support the 2.5 Gbps rate.
Cause Analysis 2:
Loose USB interfaces on the computer may cause an unstable connection with the USB HUB, resulting in network disconnections.
Countermeasures:
Loose USB interfaces on computers are common, especially when multiple external devices are frequently connected. The small size of USB-C ports can contribute to this issue. Users should consider replacing the USB interface on their computer or using a different computer interface to ensure stable connections.
Cause Analysis 3:
The computer's 2.5GbE network card driver might not have been updated to the latest version.
Countermeasures:
To assist users in finding relevant guidance, we have updated the Ankmax official website's FAQ section with instructions on updating drivers for 2.5GbE network devices. https://www.ankmax.com/newsinfo/991047.html。
Cause Analysis 4:
Other devices in the network might lack compatible 2.5GbE network interfaces, or their network MTU settings could be incorrect, such as routers and NAS devices.
Countermeasures:
We have improved the FAQ section on the Ankmax official website with specific instructions regarding MTU settings for 2.5GbE network equipment. The FAQ title is "What is Jumbo Frames? Does Jumbo Frames need to be turned on?" (https://www.ankmax.com/newsinfo/1358641).
2. No Video Output or the HDMI port could suddenly not be recognized
Cause Analysis
The instability in video output might be due to loose USB interfaces on the computer, leading to an unstable connection with the USB HUB.
Countermeasures:
Loose USB interfaces on computers are common, especially when multiple external devices are frequently connected. The small size of USB-C ports can contribute to this issue. Users should consider replacing the USB interface on their computer or using a different computer interface to ensure stable connections.
Note: 8K video output requires an 8K-compatible computer, cable, and monitor.
To ensure signal transmission, unplug the HDMI port after it goes into sleep mode or shuts down, then reconnect it after it is up and running. macOS supports 4K@60Hz.
3. When Two Ports Are Connected Simultaneously
Cause Analysis:
Overloading of the USB interfaces due to connected external devices.
Countermeasures:
We have added specific instructions to Amazon's product page and the official website's FAQ section. Users are advised to ensure that the total current of connected USB devices does not exceed 900mA, as the product is not compatible with external hard drives that require more than 900mA of power. Furthermore, the USB HUB itself requires a 15W working power supply. To achieve the best results, users are recommended to use a 20W or higher power source for charging.
