IMPORTANT: Using Ankmax UC4M2/UC4M3 USB4 M.2 SSD Enclosure on Windows PC
The Ankmax UC4M2/UC4M3 USB 4 device is also a Thunderbolt-enabled storage device, certified as a Thunderbolt 3 storage device for use with Windows PCs equipped with Thunderbolt 3 or Thunderbolt 4 ports.
However, you may experience connectivity issues between the storage device and the Thunderbolt 3/4 port on a Windows PC. Therefore, before setting up your USB 4 storage device, please visit your PC manufacturer’s website to update your Windows PC to the latest versions of:
· BIOS
· Thunderbolt 3 firmware
· Thunderbolt 3 driver
Also, make sure that your PC has the most recent version of Windows 10/11.
For questions regarding your PC, please contact the PC manufacturer or for custom computer builds, please contact the motherboard manufacturer. You can also review the following website for additional information: https://thunderbolttechnology.net/updates
Note: This issue pertains to the Thunderbolt 3/4 port and does not affect USB ports.
Important: It’s recommended to use the original Thunderbolt 3 cable to ensure maximum data transfer performance when used with compatible ports.
Connecting your Ankmax UC4M2/UC4M3 USB 4 device for the first time
When you first connect a Ankmax UC4M2/UC4M3 USB 4 device to a Windows PC that supports Thunderbolt 3/4, you may see a prompt requesting to authenticate the recently connected device. A dialog box appears informing “New Thunderbolt devices have been attached”. See Image:
Follow these steps to authenticate the device:
· Click OK in the dialog box
· Click Yes on the Windows User Account Control pop-up
· Another dialog box appears listing the device’s name along with a drop-down menu with options to Do Not Connect, Connect Only Once or Always Connect. Select the Always Connect option then click OK.
If your computer does not prompt you that a new Thunderbolt device has been attached, you can still use the Thunderbolt Software or Thunderbolt Control Center (newer systems) to approve your device. See below:
Approving a device using the Intel’s Thunderbolt Control Center (Newer systems)
Connect your Ankmax UC4M2/UC4M3 USB 4 device to your computer
· Go to Search and then type Thunderbolt Control Center and click open
· Click on the menu
· Click on Approve Thunderbolt devices
· On the device’s drop-down, select Always Connect
· Click OK
Approving a device using the Intel’s Thunderbolt Software (Older systems)
Connect your Ankmax UC4M2/UC4M3 USB 4 device to your computer
· Right-click on Thunderbolt icon in the system tray
· Click Approve Attached Devices
· On the device’s drop-down, select Always Connect
· Click OK
How to check which version of the Thunderbolt 3 firmware (NVM) is currently running on your computer:
Using the Intel’s Thunderbolt Control Center (Newer systems)
· Go to Search and then type Thunderbolt Control Center and click open
· Click on the menu
· Click About
Using the Intel’s Thunderbolt Software (Older systems)
· Right-click on Thunderbolt icon in the system tray
· Click on About
More: How to solve USB 4 device not recognized on PC with Windows 10/11?
